ISO 9001 at IPI: 19 years of certification and continuous growth in key areas
The first ISO 9001 certification was obtained by IPI in August 2007.
Since then, for 19 consecutive years, IPI has maintained the ISO 9001 standard, demonstrating a continuous path of consolidation and improvement of its processes.
In the most recent audit, carried out in June, the auditors highlighted significant improvements in both of the company’s production plants.
Audit results from an ISO 9001 perspective
Risk-based thinking
In the Pierantonio plant (Italy), quality control plans and maintenance programmes were highlighted as being particularly well structured and optimally calibrated to the different risk levels, together with a modern approach based on predictive maintenance applied to certain specific activities.
Systems and infrastructures supporting the processes
For the Perugia plant (Italy), the auditors pointed out the strengthening of digital tools supporting commercial activities and technical assistance.
They underlined in particular the recent introduction of a state-of-the-art CRM system for the Sales, Marketing and Service areas. This system is already generating tangible results in the commercial management of customers and tickets and is coherently embedded in the ongoing development of these processes. A dedicated platform for managing technical assistance, integrated into the CRM, has further reinforced the system for coordinating field service activities and the supply of spare parts, improving the quality and timeliness of the support provided. The customisations developed together with the CRM provider have been presented by the latter as an international success case, confirming the solidity of the project and its positive impact on customer relationship models.
People and competences
In parallel, the company is investing in a structured way in internal competences: an advanced process of skills mapping and training planning is underway, which makes it possible to steer professional development paths in a targeted manner, strengthening the ability to deliver products and services that are fully aligned with customer needs.
Communication
Internal communication has also undergone a significant evolution. Official digital channels, shared between IPI (Italy) and the sister company Oji Liquid Pak (OLP) in Vietnam, host regular communications from the CEO, information content and documentation accessible to employees. Screens installed throughout the plants are designed to inform staff promptly about codes of conduct and safety rules, achievements, activities and ongoing initiatives. In this context, the partnership between OJI Holdings and Sir Safety Perugia Volley has been an important driver of engagement: employee participation in matches, opportunities to meet players for the creation of social media content and sports activities organised by the company – such as corporate volleyball tournaments – have helped strengthen team spirit, collaboration among colleagues and the sense of belonging.
Our values in action
This set of results concretely reflects our values: Agility, Trust and Boldness. The company continues to evolve processes and tools with speed and method, builds trust through transparency and reliability, and faces significant changes in its systems and market relationships with boldness.
The confirmation of ISO 9001 for the 19th consecutive year, together with the improvements recognised in the latest audit, shows that certification for IPI is not a mere formal requirement, but an integral part of a strategy focused on quality, customers and the continuous development of the organisation.
What is ISO 9001?
ISO 9001 is an international standard that defines the requirements for Quality Management Systems (QMS). It does not certify the quality of individual products, but rather the effectiveness of the organisation as a whole: how it plans activities, executes them, controls them and improves them over time.
The standard is based on a process-oriented approach, focused on risk and continuous improvement. Adopting ISO 9001 means equipping oneself with a structured system that involves people, processes, technologies and customer relationships, with the aim of ensuring consistency, reliability and the ability to evolve in a systematic way.
For more details on our certifications, you can visit our Quality and Certifications webpage.
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